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SAP - CRM

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CONTACT US: 020 8795 1200

Exam: SAP – CRM (Customer relationship Management)
Duration: 14 days Flexible (weekdays/7-weekends or weekly evenings for 5-weeks 6-9pm)

Introduction:

The SAP – CRM is a 14 day course which enables to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service.

Course Curriculum:

The course focuses on the most important SAP –CRM features, and the course is divided into these main subjects:

(a) my SAP CRM Analytics
(b) my SAP CRM Marketing
(c) SAP CRM E-Commerce
(d) my SAP CRM Channel Management
(e) my SAP CRM Sales
(f) my SAP CRM Interaction Center
(g) my SAP CRM Service
(h) my SAP CRM Field Applications
(i) Implementation & Operation of my SAP CRM

Course Contents:

Base Customizing

CRM Basic Data

- Business Partner
- Organisational Model
- Product Master
- Customizing settings for each object

CRM Business Transactions

- Overview of generic functions in business transactions
- Activity Management
- Customizing for these objects

Process Control and Determination

Specialization 1 - Sales

- Partner Determination
- Overview of Pricing in CRM
- Output Determination
- CRM Billing
- Introduction to Sales Scenarios
- Opportunity Management
- Copy Control
- General Quotation and Order Management Process
- Quotation Management
- Order Management
- Special functions in quotation and order management
- Contract Management

Specialization 2 - Interaction Center

Specialization 3 - Sales

- Getting Started, Terminology
- Architecture, Landscape
- Agents Functions and Processes in IC
- Creating IC Profile
- Framework Profile
- Configuring Components
- IC Management Functions

Installed Base Management

- Individual Object
- Service Order Management
- Resource Planning
- Planned Services
- Product Service Letter
- Service Confirmation
- Amount allocation
- Billing
- Controlling Integration
- Logistics Integration
- Service Contracts and entitlement
- In-house Repair
- Complaints and returns
- Solution Database
- Service analyses

Pre – Requisites:
Previous Educational Background & Domain Knowledge Required

Exam Track / Fees:
Technical & Application Certification - £350

Course Benefits and Prospectus in UK and other countries

Being a part of SAP means being a part of one of the most successful companies in the world, a recognized market leader. It also means being challenged like never before, taking risks, growing, and succeeding. The day you have a SAP qualification is the day you begin playing a key role in making our customers' businesses the best-run businesses in the world.

Also on this course we offer the following:
Hands on Experience
Real Time project work
Interview based Training

CALL US FOR MORE DETAILS ON: 020 8795 1200

To enquire further about the course schedule and fee structure please use 'Request Callback' form and leave your details or contact us directly at admin@lsastudies.org.

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