SAP - CRM
(Student handout)
CONTACT US: 020 8795 1200
- Exam: SAP - CRM (Customer relationship Management)
- Duration: 16 days/8 weekends (Accelerated Program)
Introduction:
The SAP - CRM is a 16 day course which enables to maintain customer data centrally and allows
the employees to access information from any department. Sales employees can access all the
available information and therefore provide top quality customer service.
Course Curriculum:
The course focuses on the most important SAP -CRM features, and the course is divided into
these main subjects:
(a) my SAP CRM Analytics
(b) my SAP CRM Marketing
(c) SAP CRM E-Commerce
(d) my SAP CRM Channel Management
(e) my SAP CRM Sales
(f) my SAP CRM Interaction Center
(g) my SAP CRM Service
(h) my SAP CRM Field Applications
(i) Implementation & Operation of my SAP CRM
Course Contents:
Base Customizing
CRM Basic Data
CRM Business Transactions
• Business Partner
• Overview of generic functions in business
• Organisational Model
transactions
• Product Master
• Activity Management
• Customizing settings for each object
• Customizing for these objects
Process Control and Determination
Specialization 1 - Sales
Partner Determination
• Introduction to Sales Scenarios
Overview of Pricing in CRM
• Opportunity Management
Output Determination
• Copy Control
CRM Billing
• General Quotation and Order
Management Process
• Quotation Management
• Order Management
• Special functions in quotation and order
management
• Contract Management
Specialization 2 - Interaction Center
Specialization 3 - Sales
• Getting Started, Terminology
• Installed Base Management
• Architecture, Landscape
• Individual Object
• Agents Functions and Processes in
• Service Order Management
IC
• Resource Planning
• Creating IC Profile
• Planned Services
• Framework Profile
• Product Service Letter
• Configuring Components
• Service Confirmation
• IC Management Functions
• Amount allocation
• Billing
• Controlling Integration
• Logistics Integration
• Service Contracts and entitlement
• In-house Repair
• Complaints and returns
• Solution Database
• Service analyses
Pre - Requisites:
Previous Educational Background & Domain Knowledge Required
Exam Track / Fees:
Technical & Application Certification - £350
Delta Certification - £350
ASAP Certification - £350
Course Benefits and Prospectus in UK and other countries
Being a part of SAP means being a part of one of the most successful companies in the world, a
recognized market leader. It also means being challenged like never before, taking risks,
growing, and succeeding. The day you have a SAP qualification is the day you begin playing a
key role in making our customers' businesses the best-run businesses in the world.
Also on this course we offer the following:
-
Hands on Experience
-
Real Time project work
-
Interview based Training
CALL US FOR MORE DETAILS ON: 020 8795 1200
